In accordance with Peruvian Consumer Protection Law N° 29571, this virtual Claim Book is available to register any claim or complaint regarding our tourism services.
Pursuant to Law N° 29571 (Peruvian Consumer Protection and Defense Code) and Supreme Decree N° 011-2011-PCM, Peru Summit provides this virtual registry so our travelers and consumers can record any formal complaint or claim concerning our tourism services.
A disconformity directly related to the contracted tourism products or services (such as itinerary variations, contracted hotels, transport logistics, or tour guide services not provided as agreed).
A disconformity expressing discomfort or dissatisfaction with customer attention or staff attitude, which does not relate directly to the contractual terms of the tourism service itself.
Complete the information required to register a complaint or claim.
In compliance with Peruvian Law N° 29571 and Supreme Decree 011-2011-PCM (as amended by D.S. 101-2022-PCM), the supplier must respond to registered claims and complaints within a maximum period of 15 (fifteen) business days. Consumers may also reach out to the National Institute for the Defense of Competition and Protection of Intellectual Property (INDECOPI) at www.gob.pe/indecopi.
